Broken straps/rivets, accidental damages are not covered in the warranty, but we will do our very best to help you if we can.ĭue to the massive demand for these fantastic shoes, availability can change very quickly, so if we do not have your requested exchange in stock, you will be contacted to choose an alternative shoe or if preferred you can request a full refund. The warranty on Crocs™ footwear applies to defects in materials and workmanship for 90 days from the date of product receipt. However not all warranty claims will be valid for numerous reasons, these will be explained to you at the time of your claim. Each Manufacturer will have differing conditions, we will endeavour to assist you the best we can. The warranty period and conditions are set by the manufactures of the product. This does not affect your statutory rights.
We DO NOT offer free returns, but we do FREE UK DELIVERY on all footwear orders & exchanges. All returned items must be unworn, as new and with any labels intact the cost of returning items back to us is paid by you the customer. If you wish to return an item to us, please fill out the returns note on the reverse of your delivery sheet (this will be enclosed in your parcel) and send the item/s back to us via normal post. Free delivery option is sent via royal mail second class and will take approx 2 -4 days to arrive with you from date of dispatch, we aim to dispatch all orders within 24 hrs of your order being placed (except Sat/Sun) If you have any questions please feel free to get in touch 01834869973 or next day & UK express delivery orders placed after 1.00pm will be posted the following day, orders placed after 1pm on Fridays will be posted the following Monday for delivery Tuesday, Please note there is no post on Bank Holidays
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